Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused, in the same condition as you received and with its original label. After examination, products which do not comply with these rules will be returned to you at your expense. Return packages are processed within 7 working days of receipt.


You can exchange your product for another size or color. It is also possible to exchange for another model at the same price.

If the product requested in exchange is not available, we will refund your order. However, the return will be at the customer's expense to the following address: Robiwal SPRL, 107 Avenue du Roi 1190 Forest Belgium

VAT: BE0713939202


The refund includes only your order and not the delivery costs. This will be done on the card used during the purchase.

Late or missing refunds:

If you have not yet received a refund, first have been your bank account. Then contact your credit card company, it may take some time before your refund is officially released. Then contact your bank. There is often a processing time before reimbursement is made.

If you've done all of this and still haven't received your refund, please contact us at